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How SocialScout Works
Understanding Parental Intelligence
Overview of Launchpad
What is SocialScout?
How does SocialScout work?
Mobile Phone Monitoring
What we do for Android phones
Easy Review of Mobile Activities
What we do for iOS devices
Social Network Monitoring
Easy Review of Social Network Activity
SocialScout for Facebook Overview
Social Scan Overview
Scheduled Check-ins for Android and iPhone
Easy Location Updates
How does SocialScout locate my child?
Page not loading properly
Facebook, Instagram or Twitter Authentication Page Not Loading
Why don't I see activity in my account?
Do I need my child’s password to monitor Facebook?
Is Friending my child on Facebook enough?
Billing & Account Management
How do I remove my child?
Is there a contract associated with SocialScout?
How do I cancel my account?
Mobile Phone FAQs
Identifying the applications installed on my child's phone
What phones are supported?
How do I connect my child’s mobile phone?
Is Following my child on Instagram enough?
I am monitoring my Instagram account instead of my child’s. How do I fix it?
Do I need my child’s password to monitor Instagram?
Can I monitor messaging apps (KiK, GO SMS Pro, Tango, WhatsApp SnapChat, Messenger, Handcent SMS, textPlus)?
Setting up your Time Zone
How do I change my email address?
Report & Notification FAQs
Configuring Notification and Activity Report Preferences
Viewing Parental Notifications
Activity Report emails are different than the dashboard. Why?
Do I need my child's password to monitor Twitter
How to Connect Your Child’s Twitter Account
Is Following my child on Twitter enough?
Family Locator FAQs
Enable/Disable the location services on your child's phone
How do I change a geofence alert?
How do I set up a geofence?
Filtering & Search
Using filters to see select information and activities
Why is Social Scan not finding all of my child's profiles?
Filtering based on Notifications
Safety & Digital Parenting Tips
How to Talk to Your Kids About Cyberbullying
Cyberbullying 101: A Parents’ Guide
10 Ways to Protect Your Kids from Catfishing
Product News & Updates
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