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SocialScout Customer Support Portal
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Customer Support Jan 28
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Help / Troubleshooting
Overview
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Recent
How SocialScout Works
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Understanding Parental Intelligence
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Mobile Phone Monitoring
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Social Network Monitoring
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Location Monitoring
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Help
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Troubleshooting
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Why don't I see activity in my account?
Unable to sign into account
Missing some mobile activity or text messages
Mobile Phone FAQs
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Billing & Account Management
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MySpace FAQs
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Family Map FAQs
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Facebook FAQs
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General Help
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Report & Notification FAQs
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I am not receiving Notification emails. Why?
Configuring Notification and Activity Report Preferences
Instagram FAQs
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Twitter FAQs
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Community
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Safety & Digital Parenting Tips
(2)
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How to Talk to Your Kids About Cyberbullying
Cyberbullying 101: A Parents’ Guide
Product News & Updates
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No topics found
Feature Requests, Suggestions and Ideas
(381)
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A 38 Hammer Pizza! start up business loans
Payday loan The supreme Quick Solution In short Term Capital Conditions refinance student loans
Immediate cash Mortgages Offers Painless Capital Endorsement christmas loans
The Basics
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Registration
(4)
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Invitation Codes
What features does SocialScout have?
PTA Members
Facebook
(6)
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Do I need to know my child’s password to monitor their Facebook activity?
Is Friending my child on Facebook enough?
Facebook Authentication Page Not Loading
Account Management
(4)
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How do I change my subscription?
How do I cancel my account?
Is there a contract associated with my SocialScout service?
General
(6)
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Page not loading properly?
Should I notify my child that I am searching their online activity?
About SocialScout
Settings
(5)
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Activity Report email is different than the dashboard. Why?
Can I receive Notifications by text message or only email?
Can I cancel the Activity Report Emails?
Mobile Phones
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What Phones Are Supported?
How will I know if my child deleted the mobile application?
Blackberry Phone Identification
Using the Product
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Activity
(8)
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Activity tab
Social Network and Mobile Phone data counts
Recent Activity
Live Feed
(3)
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Live Feed functions
Context Behind a Message
Using The Text Lingo Dictionary
Images
(2)
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What is a “tag”?
What is on the Images tab?
Family Map
(4)
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Android Family Map
Blackberry Family Map
What is on the Family Map tab?
Features
(5)
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Can SocialScout monitor messaging applications?
Monitoring a Specific Contact
Can I create Contact groups?
Parental Notifications
(2)
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Real-Time Notifications
Viewing Parental Notifications
Filters
(4)
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Filtering based on Notifications
Filtering Contacts
Filtering Data
Announcements
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Known Issues
(2)
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Deselecting Facebook Status Update Filter Removes Other Activities
Family Map Has Incorrect Time Stamp